LATEST JOB:- (11/01/2021) Team Leader - LiveChat Program
JOB INFO –
FOR YOU BEST JOB
JOB NAME -Team Leader - LiveChat Program
SALARY - 4,20,000 - 5,40,000 a year
EXPERIENCE - Team Leader: 3 years (Preferred), live chat: 1 year (Preferred)
COMPANY NAME -EITB Global Infosolutions
LOCATION -Chennai, Tamil Nadu
QUALIFICATION - Any Graduate
LANGUAGE - English/Hindi
Please look below job description
Roles and Responsibilities:-
Manages and leads a team of employees.
Communicates company goals, safety practices, and deadlines to team.
Motivates team members and assesses performance.
Provides help to management, including hiring and training, and keeps management updated on team performance.
Communicates concerns and policies among management and team members.
Team Leader Job Duties:
Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks
Assists management with hiring processes and new team member training
Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance
Communicates deadlines and sales goals to team members
Develops strategies to promote team member adherence to company regulations and performance goals
Conducts team meetings to update members on best practices and continuing expectations
Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines
Ensures company brand materials and physical working spaces meet and exceed company presentation standards
Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints
Conducts team meeting
Completes required daily activities including: team huddles, QA, development activities, audits, reporting, end of day summaries & any other adhoc duties as required.
Team Leader Skills and Qualifications:
Team Leadership Experience, Product Knowledge and Industry Experience, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Sales Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills , Solution-focused, team-building skills, can-do attitude.
Job Duties:
Answer incoming customer inquiries
Collaborate with management teams to stay updated on new products, services, and policies
Record customer information within our customer service database
Engage with clients in a friendly and professional manner while actively listening to their concerns
Offer support and solutions to customers in accordance with the company's customer service policies
Other duties as requested
Apply link : Call Imteyaz for more information on +91 9940283414.
