LATEST JOB:- (11/01/2021) Team Leader - LiveChat Program



JOB NAME -Team Leader - LiveChat Program

SALARY - 4,20,000 - 5,40,000 a year

EXPERIENCE - Team Leader: 3 years (Preferred), live chat: 1 year (Preferred)

COMPANY NAME -EITB Global Infosolutions

LOCATION -Chennai, Tamil Nadu


LANGUAGE - English/Hindi

Please look below job description

Roles and Responsibilities:-

  • Manages and leads a team of employees.

  • Communicates company goals, safety practices, and deadlines to team.

  • Motivates team members and assesses performance.

  • Provides help to management, including hiring and training, and keeps management updated on team performance.

  • Communicates concerns and policies among management and team members.

Team Leader Job Duties:

  • Provides encouragement to team members, including communicating team goals and identifying areas for new training or skill checks

  • Assists management with hiring processes and new team member training

  • Answers team member questions, helps with team member problems, and oversees team member work for quality and guideline compliance

  • Communicates deadlines and sales goals to team members

  • Develops strategies to promote team member adherence to company regulations and performance goals

  • Conducts team meetings to update members on best practices and continuing expectations

  • Generates and shares comprehensive and detailed reports about team performance, mission-related objectives, and deadlines

  • Ensures company brand materials and physical working spaces meet and exceed company presentation standards

  • Provides quality customer service, including interacting with customers, answering customer enquiries, and effectively handling customer complaints

  • Conducts team meeting

  • Completes required daily activities including: team huddles, QA, development activities, audits, reporting, end of day summaries & any other adhoc duties as required.

Team Leader Skills and Qualifications:

Team Leadership Experience, Product Knowledge and Industry Experience, Leadership Skills, Strong Oral and Written Communication Skills, Motivational Skills, Results-Oriented, Employee Training Experience, Interviewing Skills, Sales Skills, Self-Motivation, Strong Relationship Building, Customer Service Skills , Solution-focused, team-building skills, can-do attitude.

Job Duties:

  • Answer incoming customer inquiries

  • Collaborate with management teams to stay updated on new products, services, and policies

  • Record customer information within our customer service database

  • Engage with clients in a friendly and professional manner while actively listening to their concerns

  • Offer support and solutions to customers in accordance with the company's customer service policies

  • Other duties as requested

Apply link : Call Imteyaz for more information on +91 9940283414.